The latest example of his reaching out to the people has been what is now being earning him the nickname, "the Cold Call Pope." Each day the Vatican receives hundreds of letters and emails addressed to the Pope. These letters range from asking for forgiveness, prayers for illness, or spiritual advice. Apparently the Pope reads as many of these letters as he can... and sometimes he responds.
Pope Francis has taken it upon himself to make several phone calls of the past few months to the writers of these letters. His calls always take the faithful by surprise and sometimes at first, they don't believe that it really is the Pope.
The Pope also has a Twitter account which is updated daily offering a constant, somewhat direct connection to the leader of the world's Catholic community.